OUR COMMITMENT TO YOUR PRIVACY
We are committed to protecting your personal information, and ensuring its privacy, accuracy and security. We handle your personal information in a responsible manner in accordance with the Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles. The Privacy Act regulates the way we collect, use, disclose, keep secure, and give you access to, your personal information.
Collection of Information
In order to use this website, we may require information from you so we can provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected from this website by James Lane is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
In order to provide the best service possible, we may collect personal information from you, including your full name, date of birth and contact details (including your residential address, e-‐mail address, and fax and telephone number). It may, on occasion, also be necessary for us to obtain other details from you.
Use of Collected Information
(a) improve the quality of our services, including for training purposes
(b) assist with the administrative, direct and indirect marketing, planning, service development or research purposes of us and our contractors and service providers, and
(c) handle any enquiries or complaints relevant to our services.
Storage of Collected Information
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We will take reasonable steps to protect your personal information and prevent unauthorised access, misuse, interference, loss, modification or disclosure through the use of secure passwords, user logins, or other security procedures, including firewalls and anti-‐virus technology.
However, we cannot provide any assurance regarding the security of information transmitted to us online, as the internet is inherently insecure. Nor can we guarantee the supply of information to us from you will not be intercepted. Information you transmit to us online is at your own risk. If you have any questions about security on this website, you can contact us via email.
Access to Collected Information
You may request access to any of your personal information held by us. If you consider that any personal information that we hold about you is inaccurate or if at any time your details change, you may contact us via email and we will take reasonable steps to ensure that such personal information is corrected.
You will have the right to access, in most circumstances, personal information that we hold about you. Your right to access is subject to some exceptions allowed by law. We will notify you of the basis for any denial of access to your personal information.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us or using the unsubscribe function on our correspondence.
James Lane uses personally identifiable information for essential communications, such as emails, accounts information and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a contact wishes to not receive such correspondence, they can request to be removed from any mailing lists by emailing us or using the unsubscribe function on our correspondence.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
All registered site users will receive our e-‐newsletter. If you wish to opt out of these notices, you simply need to click on the unsubscribe button located at the bottom of all of our e-‐marketing correspondence.
James Lane may at its discretion use other third parties to provide essential services on our site, provide legal, accounting, auditing or other professional services, or for our business processes including but not limited to e-‐newsletter communications and promotional apps. We may share your details as necessary in order to engage these third parties. These third parties are prohibited from using your personally identifiable information for any other purpose.
James Lane does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights, comply with legal, regulatory and other obligations and/or comply with a judicial proceeding, court order, or legal process served on this website.
We will notify you in writing of our determination, generally within 30 days. If you are not satisfied with our determination or you do not receive a response within 30 days, then you can contact us to discuss your concerns and you can refer the complaint to the Office of the Australian Information Commissioner www.oaic.gov.au.
Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files.
Links on this website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.jameslane.com.au.