Delivery Information

It is your responsibility:
To ensure the goods purchased will fit into the nominated property; this includes but is not limited to property access, stairs, doorways etc.

To be present at the agreed time of delivery, and allow access to the driver.

On delivery, to check condition of packaging, correct number of packages, and examine the goods before signing the delivery docket.

Delivery will take place at the address specified by you when placing your order.

Prior to the delivery taking place an automated text message will be sent advising the allocated delivery time. This will allow for arrangements to be made - that you, or somebody nominated by you, will be available to accept delivery.

If the delivery driver is unable to obtain access at the agreed time on the agreed day, you will be charged by the contract carrier for any subsequent delivery. Any damage at time of delivery must be reported to James Lane Customer Service within 3 days of delivery.

In the event of any unforeseen circumstances on delivery date and time (including but not limited to vehicle breakdown, traffic accident or severe weather) customer service will contact you immediately to make alternative arrangements.


NEW SOUTH WALES - Sydney Metro, Central Coast, Campbelltown, Penrith to Katoomba

Delivery from $75 

Delivery & Assembly from $135
Small Accessories  $15 (Postage Australia Wide)
Large or Heavy Accessories $50 (Courier to areas listed above)


ADDITIONAL DELIVERY CHARGES 

Stairs/lift (elevator) Charge -  phone for quote

Balcony Charge  -  phone for quote

Mattress Only Removal  $50

Mattress & Bed Base Removal  $80


VICTORIA - Melbourne Metro, Hoppers Crossing, Tullamarine, Cranbourne, Chirnside Park

Delivery from $75 
Delivery & Assembly from $135
Small Accessories  $15 (Postage Australia Wide)
Large or Heavy Accessories $50 (Courier to areas listed above)


ADDITIONAL DELIVERY CHARGES 

Stairs/lift (elevator) Charge  -  phone for quote

Balcony Charge  -  phone for quote

Mattress Only Removal  $50

Mattress & Bed Base Removal  $80


QUEENSLAND - Brisbane Metro, Gold Coast, Ipswich, Toowoomba

Personalised delivery & assembly $150 for first item, $40 / additional item, capped at $220 - mainland only

Delivery only $80 for first item, $40 / additional item, capped at $150  - mainland only

Postcodes 4224 & 4225

Personalised delivery & assembly $150 for first item, $40 / additional item, capped at $220 - mainland only

Delivery only $100 for first item, $40 / additional item, capped at $170  - mainland only

All other areas call 07 3375 9910 for your delivery price


Small Accessories  $15 (Postage Australia Wide)
Large or Heavy Accessories $50 (Courier to areas listed above)


ADDITIONAL DELIVERY CHARGES 

Stairs/lift (elevator) Charge  -  phone for quote

Balcony Charge  -  phone for quote

Mattress Only Removal  $50

Mattress & Bed Base Removal  $80